EMAP Connect appoints Melville to entire UK portfolio
Melville Exhibition & Event Services has been appointed by Emap Connect as preferred services supplier to all Connect's UK shows. The appointment, which will run for an initial period of 4 years, will see Melville service some of the UK’s leading trade shows including BETT, Spring Fair, Naidex and Pure.
Emap Connect CEO Malcolm Gough said: “Our commitment to customer service is all about helping businesses to grow. We’ve listened to feedback over the past year and this deal is a response to comments on the costs of exhibiting and the need to see return on investment.”
“We believe in Melville. We have a partner who will work with us to reduce exhibitor cost, improve returns and help us grow our events year on year. Melville’s new approach to exhibitor service, Melville Prism, was a major factor in our decision to move forward with Melville.” he added.
Commenting on the appointment Melville’s CEO Nick Marshall said: “We are delighted that Emap have decided to expand the relationship between our two companies. There is a strong cultural fit between Melville and Emap and we share many of the same core values. We will be working closely with Emap to drive customer service at the same time as helping exhibitors achieve greater return on their investment.”
“This is good news for all Melville’s customers. With the backing of GES and the order visibility the Emap deal affords us, we will continue to invest in exhibitor focussed services with the goal of helping to improve exhibitor retention rates year on year. Our goal is to take all our clients’ exhibitor service levels to a new high which can only be positive for the UK exhibition industry.”
